🔐 Privacy & Your Shopping Information

novypvp™ · Personal Data & Privacy Choices

When you browse our kitchen collection, make a purchase, or contact customer care, personal information helps us operate the store and handle your requests.

This policy explains how novypvp™, operated by Suzhou Baixinju Network Technology Co., Ltd., collects, uses, retains, and shares that information, together with the choices available to you.

🧾 What Information Is Involved?

Information may be provided by you, collected through website technologies, or received from providers supporting transactions and delivery.

Category	Information We May Handle
Contact Information	Name, email address, and telephone number
Billing & Delivery Details	Billing address, shipping address, and information needed to deliver your purchase
Order Records	Selected kitchen products, quantities, order numbers, payment status, tracking, returns, and refunds
Support Communications	Messages, product questions, and photographs or videos you submit
Website Activity	IP address, browser and device details, cookie identifiers, and interactions with the store

When sending photographs of a product concern, avoid including unrelated people, documents, or personal details.

💳 Payment Processing

Shopify and the payment providers available at checkout handle information needed to process transactions. We receive payment status and related order details to manage purchases and respond to inquiries.

Never send full card numbers, security codes, passwords, or one-time verification codes to customer support.

⚙️ How We Use Your Information

Complete & Deliver Orders

Confirm transactions, prepare purchases, arrange shipping, and provide delivery updates.

Respond to Your Requests

Answer product questions, investigate concerns, and manage replacements, returns, refunds, or disputes.

Maintain the Shopping Experience

Operate the cart and checkout, remember preferences, identify technical problems, and understand website performance.

Protect the Store

Detect suspected fraud, investigate unauthorized activity, and support website security.

Maintain Required Records

Keep necessary transaction and accounting records and respond to lawful requests.

Communicate With You

Send purchase-related messages and, where permitted and consistent with your choices, promotional communications.

🍪 Cookies & Website Preferences

Cookies and similar technologies may support:

✓ Store functionality and checkout
✓ Saved preferences and shopping settings
✓ Security and fraud prevention
✓ Analytics and website improvements

Manage your choices through available website controls or your browser settings. Where consent is required, optional technologies are subject to that consent.

Blocking certain cookies may affect your cart, saved settings, or other shopping features.

🔗 Sharing Information to Provide Services

Relevant information may be shared with providers performing functions for our store.

Service	Purpose
E-commerce Platforms	Hosting, checkout, and order administration
Payment Providers	Authorization, transaction processing, and refunds
Shipping & Fulfillment Partners	Preparing, transporting, and delivering orders
Communication Providers	Customer correspondence and permitted email messages
Analytics & Security Services	Website measurement, technical assistance, and protection

The information shared depends on the service and its purpose.

We may also disclose information where necessary to meet legal obligations, respond to lawful requests, investigate fraud, or protect rights.

🛍️ Shopify & Third-Party Services

Our store uses Shopify to support online shopping and website operations. Depending on their role, Shopify and payment providers may also process information under their own privacy notices.

External links and integrations may lead to services with separate terms and privacy practices. Review the relevant provider’s policies when interacting with those services directly.

🗂️ Keeping & Managing Records

We retain personal information for as long as reasonably necessary for the purposes described here.

Retention depends on factors including:

• Completing purchases and providing after-sales assistance.

• Maintaining transaction and accounting records.

• Resolving disputes and handling returns or refunds.

• Preventing fraud and protecting services.

• Meeting applicable recordkeeping requirements.

Different information may have different retention periods according to its purpose and applicable obligations.

🌎 International Processing

Our operating company is located in China. Platforms and service providers supporting the store may process or store personal information in other countries.

Where required, applicable safeguards are used for international transfers. The locations involved depend on the services supporting your purchase or interaction with us.

🧑💻 Choices Concerning Your Data

Depending on your location and applicable law, you may be entitled to:

Privacy Choice	What You May Request
Access	Information about the personal data we hold about you
Correction	Updates to inaccurate personal information
Deletion	Removal of information, subject to applicable exceptions
Copy or Portability	A copy of eligible information in an available format
Restriction or Objection	Limits on certain processing activities
Withdrawal of Consent	Withdrawal where processing relies on your consent

Where applicable, additional rights may include opting out of sale, sharing, or targeted advertising as defined by relevant law.

✉️ Making a Privacy Request

Email service@novypvp.com and explain your request.

We may need to verify your identity or confirm your authority to act for another person. We will respond within applicable legal time limits.

Certain information may need to be retained despite a request, including records required for legal obligations or resolving disputes. Where available, you may also raise a concern with the relevant privacy authority.

💌 Promotional Emails & Service Notices

Use the unsubscribe option in promotional emails if you no longer wish to receive marketing messages.

Necessary communications may continue, including:

Order Confirmations · Payment Notices · Shipping Updates · Return Instructions · Customer Support Replies

Unsubscribing from marketing does not prevent communication about an existing order or support request.

🛡️ Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

No online transmission or storage system can guarantee complete security. Use the appropriate checkout and support channels, and share only the information needed for your purchase or request.

🧸 Children’s Privacy

Our store is not directed to children. We do not knowingly collect children’s personal information in violation of applicable law.

If you believe a child has provided personal information improperly, contact us so we can review and address the situation.

🔄 Policy Revisions

We may update this policy when our services, technology, information practices, or applicable requirements change.

The revised version will be published on this page, with additional notice where required.

💬 Contact Us About Privacy

For questions about your information or to submit a privacy request:

✉️ Email: service@novypvp.com
☎️ Telephone: +86 184 6620 8029

Describe the concern and provide only the details needed to identify the relevant interaction. Include your order number where helpful for a purchase-related request.

🏢 Company Responsible for This Store

novypvp™ is operated by Suzhou Baixinju Network Technology Co., Ltd., which is responsible for personal information handled in connection with the store as described in this policy.

Business Information	Details
Brand Name	novypvp™
Legal Company Name	Suzhou Baixinju Network Technology Co., Ltd.
Owner	Xiang Fei
Privacy & Customer Support Email	service@novypvp.com
Contact Number	+86 184 6620 8029

📍 Registered Business Address
Building 6, Room 233, No. 81-2 Xiaoliuzhi Lane (off No. 140 Cangjie), Gusu District, Suzhou City, Jiangsu Province, China

novypvp™ · Understand Your Information · Manage Your Choices · Contact Our Team

For privacy assistance, email service@novypvp.com.