NOVYPVP™ · EVERYDAY KITCHEN ESSENTIALS

Return & Refund Policy

↩️ A Guide to Sending It Back

novypvp™ · Returns, Refunds & Exchanges

Need to return a kitchen accessory, report a missing part, or check a refund? Here are the conditions, shipping responsibilities, and steps for resolving your request.

📅 Two Timelines to Know

Request Your Return	Receive Your Refund
Submit an eligible return request within 30 calendar days after confirmed delivery.	Refunds are generally processed within 5–10 business days after an approved return is received, inspected, and accepted.

Your bank or payment provider may require additional time to post the credit.

📝 Start With a Message

Email service@novypvp.com before sending an item back.

Include:

✓ Order number
✓ Product name and selected option
✓ Reason for returning
✓ Relevant photos or video when reporting a product concern

For sets or products with removable parts, identify the affected or missing component. This helps us review your request and provide the appropriate instructions.

✅ Conditions for Standard Returns

For returns based on preference, change of mind, or incorrect selection, items should generally be:

Unused and in their original condition.
Free from damage, alterations, and signs of misuse.
Complete with all supplied parts, attachments, and accessories.
Returned with original packaging where available.
Supported by valid purchase information.

Kitchen accessories that have been used for food preparation, washing, or serving may not qualify for a standard preference-based return.

These conditions do not restrict your rights concerning defective, incorrect, incomplete, or materially misdescribed products.

📦 Follow the Return Instructions

Once your request has been reviewed and approved, we will provide:

📍 The designated return destination
📋 Packing and shipping guidance
🧾 Details needed to identify your parcel

Do not send items to our registered business address unless our team specifically instructs you to do so. The return destination may differ from the company address.

Sending a parcel before receiving instructions may delay identification and processing. Pack items securely, keep components together, and protect sharp or fragile parts during transport.

🛠️ An Item Arrived With a Problem?

Contact us promptly if your purchase is damaged, defective, incorrect, incomplete, or materially different from its description.

Provide your order number, an explanation, and clear photos of the item and packaging. A short video may help where appropriate and safe.

Stop using a product with a broken, loose, or malfunctioning component. You do not need to use an unsafe item to demonstrate an issue.

After review, an appropriate resolution may include:

✓ Replacement of an item or component
✓ Reshipment
✓ Refund
✓ Return arrangements

For confirmed issues attributable to novypvp™, we cover necessary return shipping and additional costs required to resolve the issue.

🚚 Who Pays for Return Shipping?

Return Circumstance	Cost Responsibility
Change of mind, personal preference, incorrect selection, or item no longer needed	The customer generally pays return shipping. Original delivery charges are generally nonrefundable unless required by applicable law.
Confirmed damage, defect, incorrect item, missing components, or material description error attributable to us	We cover necessary return shipping and additional costs required to resolve the confirmed issue. Contact us before arranging shipment.

Return shipping costs depend on parcel dimensions, weight, destination, and carrier service. Our team will explain the applicable arrangements before you proceed.

🚫 Limits on Standard Return Eligibility

Where relevant and clearly disclosed before purchase, standard return restrictions may apply to:

Customized or personalized items.
Gift cards.
Products expressly identified as final sale.
Items damaged through misuse or unauthorized modification.

Restrictions apply only where relevant to the purchase and do not override consumer rights that cannot legally be excluded.

💳 What Happens After Inspection?

We will notify you of the outcome after receiving and inspecting your approved return.

Accepted refunds are generally processed within 5–10 business days to the original payment method. Your bank, card issuer, or payment service may need additional time to display the funds.

If the original payment method cannot accept the refund, we will work with the relevant provider to determine an available alternative.

⏳ Need a Refund Update?

Email us with your order number and previous return correspondence so we can check the status.

🔄 Choosing a Different Item

Exchanges depend on stock availability, the requested product, and your order circumstances.

If a direct exchange is unavailable, you may need to complete an approved return and place a new order. We will explain the steps and any applicable shipping arrangements before you proceed.

🛒 Changes & Cancellations

We will try to assist before fulfillment begins. Once processing, packing, or shipment preparation starts—or dispatch has occurred—we may no longer be able to stop the order.

No cancellation fee applies to orders successfully canceled before fulfillment.

If cancellation is unavailable, eligible products may still be considered for return under this policy.

💬 Contact Our Team

For return instructions, refund updates, exchange questions, or product concerns:

✉️ Email: service@novypvp.com
☎️ Phone: +86 184 6620 8029

Include your order number and keep related messages in the same email thread to help us follow your request.

🏢 Business & Contact Information

novypvp™ is operated by Suzhou Baixinju Network Technology Co., Ltd.

Business Information	Details
Brand Name	novypvp™
Legal Company Name	Suzhou Baixinju Network Technology Co., Ltd.
Owner	Xiang Fei
Customer Support Email	service@novypvp.com
Contact Number	+86 184 6620 8029

📍 Registered Business Address
Building 6, Room 233, No. 81-2 Xiaoliuzhi Lane (off No. 140 Cangjie), Gusu District, Suzhou City, Jiangsu Province, China

Your applicable statutory consumer rights remain unaffected by this policy.